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Technician Evaluation
Scored evaluations of individual technicians across communication, workmanship, and sales behavior.
Signs you need this
- No consistent way to evaluate tech performance
- Customer complaints that never map back to a person
- Top performers unidentified and low performers uncorrected
- Sales behavior that damages trust or company standards
How we handle it
- 1
We build a scorecard from your standards and values
- 2
Audits produce individual scores across every category
- 3
Reports include coaching recommendations per technician
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Recent technician evaluation reviews
“The phone shop caught things our own calls missed. In two weeks our answer rate went from 60% to 90% and our missed-call revenue came back.”
Ryan H.Phoenix, AZ
“Their report on our technicians was eye-opening. Now every service visit is scored, our CSAT is up, and the coaching finally has data behind it.”
Josh P.Toronto, ON
“We benchmarked against three competitors and found our pricing book was 15% off the market. We fixed it in a week and margins are better than ever.”
Jim D.Austin, TX
Questions about technician evaluation
How many audits per technician?
We recommend a minimum of 3–5 observations per tech per quarter to get a fair score.
Can this be used for bonuses?
Many clients tie scorecards into performance and bonus programs — we’ll help you set fair, defensible thresholds.
Related services
Evidence and planning resources
Let’s Improve Your Customer Experience Today
Schedule your free program consultation online in minutes. Or call now to talk audits.