Privacy Policy
Last updated: August 16, 2026
This policy explains how Home Service Secret Shopper collects and uses information through this website and our consultation process.
Information we collect
When you request a consultation, we may collect your name, company, email address, phone number, requested service, and the information you choose to provide. We also receive basic technical information needed to secure and operate the website.
How we use information
We use submitted information to respond to requests, prepare audit recommendations, provide requested services, protect the website from abuse, maintain business records, and improve the customer experience.
Messages and calls
If you consent to contact, we may call, email, or text you about your request. Message and data rates may apply. Consent is not a condition of purchase. You can reply STOP to a text message to opt out or contact us through the website.
Service providers
We may use infrastructure, scheduling, analytics, fraud-prevention, and communications providers to operate the service. They receive only the information reasonably necessary to perform those functions.
Selling personal information
We do not sell personal information submitted through the consultation form. We do not use it for unrelated third-party advertising.
Retention and security
We retain consultation and service records only as long as reasonably needed for the purposes described here, legal obligations, dispute resolution, and security. No method of storage or transmission is completely secure.
Your choices
You may request access, correction, or deletion of information you submitted, subject to legal and operational exceptions. You may also withdraw communications consent at any time.
Contact
For privacy questions or requests, use the Contact Us page and identify your message as a privacy request.