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Employee Scorecarding
Individual performance scorecards built from real mystery data — fair, objective, and hard to argue with.
Signs you need this
- Performance reviews based on opinion, not data
- No objective way to reward top performers
- Training that isn’t targeted at real weaknesses
- Hiring and promotion decisions made on instinct
How we handle it
- 1
We map your roles to scorecard categories
- 2
Mystery data feeds individual scores over time
- 3
Reports support reviews, bonuses, and training plans
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Recent employee scorecarding reviews
“Scorecards ended the arguments. Every tech knows their number, and reviews are tied to real observed visits instead of hunches.”
Tom B.Chicago, IL
Questions about employee scorecarding
Do employees know they’re being scored?
Most clients tell teams they run a QA program — mystery shoppers just keep the timing unknown, which is what changes behavior.
How do we avoid unfair scores?
We set minimum observation counts and use rolling averages so one bad visit doesn’t define a great employee.
Related services
Evidence and planning resources
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