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Phone Mystery Shop
We call your phones as a mystery customer and score every moment of the lead experience.
Signs you need this
- You don’t know how your team actually answers the phone
- Leads going to voicemail or getting put on hold too long
- Receptionists missing upsell and appointment-setting opportunities
- No scorecard to hold the front desk accountable
How we handle it
- 1
We place scored mystery calls using your real customer scenarios
- 2
Every call is graded on speed, tone, scripting, and booking attempts
- 3
You get a report with call recordings summary and fix-it notes
Schedule Your FREE
Program Consultation Today!
Recent phone mystery shop reviews
“The phone shop caught things our own calls missed. In two weeks our answer rate went from 60% to 90% and our missed-call revenue came back.”
Ryan H.Phoenix, AZ
Questions about phone mystery shop
How many calls do you place per audit?
Most programs start at 10–20 calls per location per month. We scale to your volume and team size.
Do you record the calls?
We document the call experience in our scorecard and provide the key details of each call. Full recordings depend on your state’s consent laws, which we flag for you.
Related services
Evidence and planning resources
Let’s Improve Your Customer Experience Today
Schedule your free program consultation online in minutes. Or call now to talk audits.