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Quote & Estimate Call Audit

Mystery callers request quotes for your actual services and grade how your team prices and closes.

Home Service Secret Shopper

Signs you need this

  • Quotes that take days to get back to customers
  • Estimates sent without follow-up or clear next steps
  • Sales reps under- or over-quoting without a process
  • No visibility into close rates per estimator

How we handle it

  1. 1

    We call for quotes on your real, highest-margin services

  2. 2

    We track time-to-quote, professionalism, and follow-up

  3. 3

    You learn exactly where quotes leak and where they close

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Recent quote & estimate call audit reviews

January 2026
The quote audit proved our follow-up was the problem, not our pricing. Two process changes and quoted-to-booked went up 30%.

Angie F.Nashville, TN

Questions about quote & estimate call audit

Can you quote on services we choose?

Yes — you pick the scenarios, and our callers stay strictly in your scripted bounds so results are fair and consistent.

What if we don’t want to send a real quote?

No problem. We can run quote audits that never advance to a booked job, or pair them with a staged booking — you decide the depth.

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Schedule your free program consultation online in minutes. Or call now to talk audits.