About Us
The Mystery Shopping Company Home Service Businesses Trust
Home Service Secret Shopper is a mystery shopping and quality audit agency founded by home service operators, serving businesses across the US and Canada.
Our Story
We started Home Service Secret Shopper with a simple idea: you can’t improve what you can’t see. Too many owners were learning about broken phone etiquette, sloppy tech visits, and leaked quotes only from complaints \u2014 or not at all.
Today our auditors run mystery calls, on-site visits, digital experience tests, and competitor benchmarking for home service companies across every state and province\u2014turning opinions into scores and scores into improvement.
What We Stand For
Built by Operators
We come from home service—so we know what good looks like and exactly where work leaks.
Honest Scoring
Clear scores, real benchmarks, and reports you can act on the same day. No fluff, no surprises.
Results That Last
Ongoing programs turn one-time fixes into a team that stays at standard, quarter after quarter.
Let’s Improve Your Customer Experience Today
Schedule your free program consultation online in minutes. Or call now to talk audits.