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Response Time Audit
We time your lead response across phone, web, text, and chat — and show you the revenue you’re losing.
Signs you need this
- Leads answered minutes or hours too late
- No speed-to-lead standard in place
- Web leads that nobody ever contacts
- Chat and text messages left unanswered
How we handle it
- 1
We generate real leads through every channel you operate
- 2
We measure first-response time down to the minute
- 3
Your report benchmarks you against fast-response standards
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Program Consultation Today!
Recent response time audit reviews
“We thought we were fast. The response time audit showed web leads sat for 6 hours. Now we answer in under 5 minutes and it shows in the numbers.”
Sarah W.Calgary, AB
Questions about response time audit
What response time should we target?
The industry benchmark is under 5 minutes for best results — most missed sales happen after the first hour.
Do you compare us to competitors?
Optional — we can audit the same channels for up to three competitors so you see the gap.
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Let’s Improve Your Customer Experience Today
Schedule your free program consultation online in minutes. Or call now to talk audits.